COVID-19 Customer Service and Order FAQ's
Learn How LogoSportswear is Addressing COVID-19
As COVID-19 continues to impact our communities we wanted to help answer any questions you may have. We care deeply about the health and well-being of our customers, employees, and the communities we work in. It is our top priority to ensure everyone's safety while continuing to offer the same high-quality service & support our customers count on.
We want to thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and update our FAQs as the situation evolves.
Q: How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?
A: We are closely following safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO), and working to ensure our facilities are taking strict preventive measures to minimize potential spread of the virus.
Q: Are you accepting orders?
A: Yes, we are still accepting online orders. You may also contact us for help placing an order.
Q: How can I contact you if I have specific questions about my order
A: For help, the quickest way to get in touch is to use our contact form or start a LiveChat. You may also call us at 877-535-5646, but phone support may be limited. We will respond to all emails and voicemails within 24 hours. We appreciate your patience and understanding.
Q: How will my order be impacted by COVID-19?
A: As always, our production specialists are dedicated to delivering your purchase as quickly and efficiently as we can. We are not currently expecting any order delivery issues because of COVID-19.
In general, custom products are delivered in approximately two weeks. Delivery varies based on the items ordered and the delivery option selected. You can view estimated delivery times for a product on its product information pages. There are some exceptions, so always refer to the delivery information in your shopping cart.
Order processing begins the next business day after an order is submitted. If the order requires artwork approval, processing time begins the next business day after the design or logo is approved via email. Delays in logo or design approval will delay your order.
For more order information, visit our full Help Center.
Q: Can I cancel my order due to COVID-19?
A: Our cancellation policy remains the same. To cancel an order, contact us.
We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.
— The LogoSportswear Team